How to Tame Employee Turnover

How to Tame Employee Turnover Job hopping is now more prevalent than in the past and its not uncommon for people to change jobs frequently throughout their career. Though its common practice and can actually be beneficial to the candidate to gain experience in a number of different areas and workplaces; it can have negative implications for the growth and success of the company. The most common reason for  moving jobs is to progress in their career, however this could be prevented if they were presented with the opportunity to advance within their existing company. So what can employers do to keep hold of their staff? LinkedIn conducted a study investigating the reasons that professionals leave a job and here are their key findings. What industries are effected the most by employee turnover? Professionals working in the retail and consumer industry are most likely the change jobs frequently. The Government, education and non-profit industries have the second  highest level of employee turnover. I third place is professional services. What are the main reasons people change jobs? The top reason for leaving a job is to find a better work-life balance. An interest in another industry is also a key factor that can lead to someone finding a new job. A  higher salary or better benefits can often entice someone to take a new job. People are more open to hearing about opportunities  The number of active job seekers is rising, but passive talent are also more open to considering a new role. What can employers do to retain staff? Understand that professionals want the opportunity for advancement in their career, so create room for progression within the company. Ensure that staff are receiving the salary and benefits that they deserve. Recognise hard work and employee achievements. Employee recognition schemes can prove effective for employee retention and engagement. Could this work? 42% of recent job switchers say they may have stayed if their employer had done something to improve their experience in the company. 63% of these were males, 37% were female. 43% of them were passive candidates. Taming Employee Turnover | INFOGRAPHIC from LinkedIn Talent Solutions

Graphic Designer Resume Writing Tips

Graphic Designer Resume Writing TipsResume writing tips in 2020 will help you write a strong and powerful resume, ensuring you land that dream job that you have been dreaming of for so long. An impressive resume is an absolute must for a graphic designer seeking employment in the graphic design industry.Resume writing tips in 2020 will help you include what you have learned as a graphic designer. You will also need to get your professional experience with design. This is important if you are applying for positions like logo designing or web development.Resume writing tips in 2020 will ensure you send a resume that catches the eye of the employer. You should also write a resume that stands out from the rest. Your graphic designer resume should highlight your specialties, experiences, and work history.A graphic designer is more than just a creative mind, but if you are not clear in what you have learned, your chances of landing that dream job are slim. So, it is vital that you can prov ide relevant information. This should include your education, training, and experience.Resume writing tips in 2020 will help you create a cover letter that gives the employer your best professional image. You should remember that a cover letter is one of the most important parts of your resume. It will prove to be a benefit when it comes to providing employer references and getting an interview invitation.A graphic designer is a creative person, but the job does require creativity. Resume writing tips in 2020 will ensure that you present yourself in the best light possible. It will also allow you to show that you are a hard worker and person with great potential.A graphic designer should try to create a portfolio in which you can showcase your creative talents. This should also include samples of your work. A portfolio will give employers confidence in hiring you and in letting you know that you are a qualified person to work with.Remember that if you want to be one of the top resum e writers, you will need to learn the art of writing a resume. If you are a professional graphic designer looking for employment, a good resume will speak volumes about you. Get resume writing tips in 2020 and begin your path towards a better career.

Do you worry about competition in the job market University of Manchester Careers Blog

Do you worry about competition in the job market University of Manchester Careers Blog When thinking about your job hunting, do you ever think to yourself: I know its really competitive. So Im wondering if there are other options? On one hand its a good sign that youve done some research, and have a more cautious and realistic view than some people who assume they can just walk into a job. Having a Plan B is quite helpful. On the other hand, it sounds as though the reality check could be talking you out of Plan A altogether, which is perhaps a bigger problem. Competition in perspective The job market is competitive. That’s normal, but if it’s your first time in the job market its unfamiliar and can seem off-putting. So think of something more familiar to you. You secured a place to study at the University of Manchester. That was competitive, and you beat the competition. And before that, you did well in your ‘A’ levels or other exams â€" that was also competitive, because not everyone does well. So think of this â€" you are the competition for other people. Heres another thought: Would your degree mean so much to you if it was easy, if you didnt have to strive hard to attain it? Securing a job isnt that much different. We take pride in our achievements when we know weve earned our place. Are you talking yourself out of what you really want? When you study at university, its a great opportunity to widen your horizons, see the world and others differently, have experiences you wouldnt have otherwise had, and make a positive impact on your future. A good experience of university will stretch you (in a good way). To take full advantage of that, its important to be aware of when we are actually putting up our own blocks and unconsciously saying Im not sure Im good enough, or this happens to other people, not to me. Or even That sounds a bit unfamiliar or scary, Id rather stick with things Im more certain of. Thats your comfort zone talking. If you think you might be getting in your own way, heres a technique you can try, which is called PITs (performance interfering thoughts) and PETs (performance enhancing thoughts). Start with a blank sheet of paper, and draw a line horizontally down the middle to create two columns Think about this competition that youre concerned about. What thoughts and feelings come to mind? Write them down verbatim in the left column dont interpret or rephrase things, or judge your thoughts, just get it all down on paper Take a look at what youve written, and consider each one in turn. Ask yourself: How do I know thats true? What evidence do I have? What assumptions might I be making? Are these thoughts helping me? Some of the things which come out of this exercise might be things you need to look at further, however at this stage we might notice that some of our thoughts are groundless, or based on things someone once told us, or that contradict our other thoughts. Now ask yourself: assuming I really did want to pursue a career in XXX (insert occupation of interest), what could I tell myself so I worry less about the competition? If there is a chance that Y will happen, what could I do to overcome this? Write these thoughts down in the right hand column. These will be your new mantra, a more constructive way to approach these concerns. Chances are youll end up with some practical steps you can take too. Practical steps you can take in a competitive job market There may be other people applying for the same jobs or further study that you are, but you can’t control that. Focus on what you can control: Looking for how you can develop your skills and experience to make yourself a strong candidate.  If you haven’t managed to gain much experience yet, here’s some advice on how to get a job with no experience. Working on crafting a great application showing your motivation and that you can do the job Practising how to talk about your skills in an interview Get feedback on where you could improve Make more applications Do your research, and apply to smaller or less well known organisations as well as the larger ones Try to make contacts in the sector/industry. See your section on networking and social media Create a plan B in case plan A isn’t successful, despite your best efforts. You might also be interested to know that sometimes recruiters contact us to report that they aren’t receiving enough applications â€" so don’t be put off applying for a job you’re interested in, your application might be just the one they’re waiting for! If you would like some advice on your job hunting and managing concerns about the competition, call the Careers Service to book a Careers Guidance appointment on 0161 275 2829. All Applications and interviews Careers advice Graduate jobs Internships Applications and interviews job hunting job market Positive thinking

Knowledge is Power, But Are Recruiters Effectively Harnessing it

Knowledge is Power, But Are Recruiters Effectively Harnessing it If there was only one theme dominating recruitment in 2015 it would certainly be this: inundation.  The old database model and conventional job boards are colliding with the social media explosion  more than ever, leaving recruiters drowning in a mass of information that is hard to effectively track  and aggregate. The tentacles of the sprawling social media landscape are already tangled and knotty â€" and the  challenge of tidying up all of the data at our fingertips is likely to get even more backbreaking. The recruiters and talent acquisition managers more than ever before need a reliable solution to their  headaches, in this era of information overload: a social media search-to-CRM organiser that  sorts and shortlists candidates in a methodical fashion and links seamlessly to in-house processes  and systems. In other words, talent managers need to bring the internet inside their organisations. Employee retention: The never ending problem for recruitment agencies: One of the major problems for managers in this area is the persistently high turnover rate in the  recruitment industry, for both corporates and agencies. Recruiters tend to build valuable contacts  and informal data organisers of their own, but they take that information with them when they walk  out the door and join another employer. Let’s take a look at that problem with a simple example. Say there’s a new managing director  position open at Company X. Jones, a recruiter at a high-profile agency, knows a potential candidate  â€" let’s call him Smith. They have been connected through a social network for years. Not only does  Jones know Smith is a perfect fit for the position at Company X, but he’s also friendly enough with  Smith to invite him to dinner to discuss the opportunity. No one else at Jones’s agency has even  heard Smith’s name, much less knows about his unique professional skills and achievements. Here’s what happens next. As the recruitment process unfolds, Jones leaves his job for another  agency. When Company X is finally ready to fill the role, Jones takes Smith out for another round of  drinks and seals the deal on behalf of his new employer. The old agency lost the deal because no one  else but Jones had access to Smith â€" they had failed to ‘retain the candidate’. What’s the moral of the story, you ask? That’s easy: it pays to centralise candidate data across the  organisation, whether that’s a corporate or an agency. The more candidate data is captured and  shared across the firm, the less risk there is of losing that data when it matters most. The power of the internal database: At the same time, recruiters must accelerate their efforts to redefine who they are and what they do  in this era of information overload. They must learn how to deliver new types of value â€" and adopt  new information retrieval tools in the process. Just a few years ago, recruitment agencies could sell their services on the quality of their candidate  databases. They could claim their databases contained desirable candidates that their competitors  lacked â€" something to the effect of “Only our firm has exclusive access to the top Harvard  graduates.” No longer. LinkedIn, Tianji, Xing, Zoominfo and other sites have ensured that everyone now  effectively has a presence on the internet and everyone else has access to their profiles. ‘Exclusive  access’ to ‘special candidates’ does not exist in 2015, and will no longer exist going forward. Thus,  most of the value has been transferred from exclusivity to the one-on-one relationships between  recruiters and their candidates. With a firm-wide online search-to-database process in place, talent managers will be able to limit  the damage caused by their own internal turnover. To be sure, the power of personal relationships  with candidates will never fade. But at least other recruiters in the organisation will stand a fighting  chance of keeping the relationships with candidates if the owners of those relationships should leave  for another employer. As CEO of Daxtra’s Asia business, I spend much of my time discussing our range of information  management tools with talent managers and business owners. My job is to remind clients that it is a  waste to spend so much money and energy on internet-based research and sourcing efforts without  effectively harnessing the knowledge they’ve gained from prior searches. Social recruiting: Disorganised chaos Of course, many recruiters are already asking the right questions: Is the candidate publishing  regularly on LinkedIn? Is she a member of desirable clubs and associations? Has she recently  updated her work history emphasising achievements? This kind of activity may be an indication that  the profile owner is looking for a career change. Such professional observations are certainly becoming a common practice in social recruiting.  But  today it’s the mechanics of keeping track of these changes to candidate profiles that truly matters.  The goal is to organise and aggregate these findings and to easily access them again as needed,  without restarting the search process or digging through an enormous amount of candidate  information scattered across disparate piles. Knowledge is indeed power. Wouldnt it be useful â€" and indeed beneficial to the bottom line to  have tools that effectively track the nearly endless evolution of the candidate landscape? Author bio:  Sergei Makhmodov is one of the original founders of Daxtra Technologies and has been in the talent technology space for over 15 years. He now runs Daxtras Asia and Pacific operations out of Hong Kong.

Reasons to Use Best Professional Resume Writing Services

Reasons to Use Best Professional Resume Writing ServicesIf you are in the process of looking for the best professional resume writing services, you should know the reasons why some people are more successful than others. You should also know that there are no guarantees when it comes to the type of person that can write a good resume. It is only something that can be learned. Let's see why you might want to take a look at some of the top 10 resume writing services.First, we need to look at how much experience does it take to write a professional resume. Most writing services cannot write resumes for someone who is just getting started in the workforce. They are trained to hire and train candidates who are looking for employment with their company. That is why they only work with the top of the line companies.When a writer has written a candidate's resume, they will then take the information they gathered and deliver it to the applicant. Sometimes it takes months before a resume can g et to the candidate. But at least the candidate knows that the person that wrote their resume is looking out for them. That is why this works so well for most people.Another reason that people look to the best writing services is that the writers do not charge an arm and a leg. They are professionals and they provide quality service for very reasonable rates. Once they have completed the job, they will generally give the client the files for review. This allows the client to choose which resumes should be reviewed and which should not.One of the most important reasons that a person should use the best professional resume writing services is because the writers are often able to get their information and skills verified. When a resume is written by someone who does not have the right credentials, then there is no way for a person to know whether or not the information is correct. That means that the information is inaccurate and that is what can lead to some job loss.Resumes are a ve ry important part of one's resume. They are considering the introduction of a person to a company or employer. So, it is only logical that it be written properly.The best professional resume writing services do not charge upfront and they do not require payment. They will ask for a simple deposit that will cover all of the costs of the initial project. Once they have passed the initial screening, the writer will then work with the candidate on the writing and editing of the resume.The best professional resume writing services are a great place to begin looking for a career change. They are an excellent resource for anyone who wants to change careers. They will do all of the research and find the right person for the job. This will give you the opportunity to get into a new career without too much time and effort.

How Long Should You Stay at Your Job - CareerAlley

How Long Should You Stay at Your Job - CareerAlley We may receive compensation when you click on links to products from our partners. A journey of a thousand miles must begin with a single step. Lao Tzu Sometimes, staying in the same company year after year waiting to get promoted isnt the best strategy for your career. It may be that your company isnt growing, or that there is no clear path for promotion in your current role. Or it may be that your company often looks to outside candidates when top-level jobs open up. For many people, the best way to move forward in their careers is to change companies. However, too much job hopping can be detrimental to your resume. How long is the right amount of time to stay at your job to show that youre a trustworthy and reliable employee, yet not too long to be wasting your time and missing out on valuable career-advancing opportunities? There are no hard and fast rules, but there are some good guidelines to help you determine the right answer for your situation. Here are a few things to consider: Are you still developing your skills? You need a solid foundation to excel in your career. Every job teaches you something new or at least it should. Are you still learning valuable skills in your current job? If you are, then you should consider staying on until you have learned all the lessons you can. Developing more skills on the job will only help you to land a better job or promotion when the timing is right. If you are not longer learning or developing any skills in your current job, it might be time to leave. What have you accomplished? When potential employers look at your resume, they want to see what you were able to accomplish in your time with each company. Did you implement a new program that brought results for the company? Did you oversee a big project that funneled in a lot of sales? If you havent yet accomplished anything substantial in your current role, it is probably best to stay in it until you do. The more results you have to show for yourself, the more marketable you will be in your next job, no matter how long you have been in your current role. What is your pattern? Leaving your job after six months might be perfectly acceptable. However, leaving every job youve ever had after only six months will start to make it very difficult to find another job. Employers dont want to hire someone who is going to leave them in a few months. If you have a pattern of consistently short stints at jobs, it will be difficult to convince employers to take a chance on you. The Bottom Line The answer to how long you should stay at a job will vary from person to person. However, most advisers would agree that anywhere from two to three years is a good time frame. You can find new opportunities quickly without running the risk of looking like a serial job hopper. However, many say that a solid six months is all you really need before you jump ship. A pattern of behavior and the skill set you have to offer your potential employer will be what makes the difference. How long do you think you need to stay at a job before you can leave? Tell us your thoughts in the comments! Career Tip of the Day: Suggested Reading: We are always eager to hear from our readers. Please feel free to contact us if you have any questions or suggestions regarding CareerAlley content. Good luck in your search,Joey Google+ what where job title, keywords or company city, state or zip jobs by What's next? Ready to take action? Choose the right tools to help you build your career. Looking for related topics? Find out how to find the opportunities that help you grow your best career. Subscribe and make meaningful progress on your career. It’s about time you focused on your career. Get Educated Contact Us Advertise Copyright 2020 CareerAlley. All Rights Reserved. Privacy Policy + Disclosure home popular resources subscribe search

Firefighter Test How To Pass The Role Play

Firefighter Test How To Pass The Role Play If you are applying for the UK Fire Service, you will need to take a series of gruelling assessments. Possibly the hardest firefighter test, is the role play exercise. This exercise will test your customer service and communication skills to their very limits. The role play firefighter test is a huge pitfall for aspiring Fire Service candidates, and therefore you need to be fully prepared for what is to come. If you think you’ve got what it takes, read on, and we’ll supply you with some top tips on the Firefighter Test: Role Play.Firefighter Test: what is a role play exercise?Role play exercises are commonplace in the majority of assessment centres, and are designed to test how well you communicate under pressure or stress. The format of a role play exercise is generally as follows:You will be given a brief period of no more than 10 minutes to prepare outside of the room.You will enter the room, containing an assessor and a role play actor. The exercise will begin as soon as you enter the room.You will engage in conversation with the role play actor for a period of around 10-15 minutes.The exercise will finish, and you will leave the room.During a firefighter test role play exercise, both you and the actor in the room will be playing specific roles. You will play the role of a customer services assistant, or someone in a position of authority. The actor will play the role of someone who requires your assistance, or who has come to you with an issue that they would like you to resolve. This firefighter test will examine your ability to calm them down, and tell them how you intend to deal with their situation.Fire Service Personal Qualities and AttributesIn order to be successful in a Firefighter test, you will need to demonstrate the Personal Qualities and Attributes (PQAs). This is one of the elements that makes the firefighter test so difficult. You cannot simply reel off the PQAs, this is not enough. It’s imperative that you can show an awareness and un derstanding of the core competencies, and knowledge of how to use them in real life.So, what are the PQAs? PQA refers to the key behavioural standards laid out by the organisation, which all employees are expected to follow. These will be extremely important throughout the entire selection process, so pay close attention. Below I have laid out what the Fire Service PQAs are, and how they can be applied:Commitment to ExcellenceCommitment to Excellence is an integral element of any Fire Officer’s role. It involves the following qualities:You must be someone who is always looking to improve your standards of working, who can identify when improvement is needed and offer suggestions for implementing this.You must be someone who approaches work in a proactive and efficient mannerYou must be a conscientious professional, who ensures that every task is completed to the absolute best of their ability, with maximum attention to detail.You must be someone who operates with authority and acc ountability, who is aware of why the Fire and Rescue service is fundamental to society.  Commitment to Diversity and IntegrityCommitment to Diversity and Integrity is an integral element of any Fire Officer’s role. It involves the following qualities:You must be someone who treats everyone you meet in a fair and ethical manner.You must be someone who recognises the importance of having a diverse community, who has respect for others’ backgrounds, values and opinions.You must be someone who takes responsibility for their own mistakes, and remains 100% committed to the Fire and Rescue Service values, including actively promoting them.  Commitment to DevelopmentCommitment to Development is an integral element of any Fire Officer’s role. It involves the following qualities:You must be able to review your own performance, via feedback from others, incident debriefs and personal development reviews.You must be someone who is able to identify your own developmental needs, and make a conscious effort to improve and keep up-to-date with changes to technology and procedures.You must be able to learn from experiences in order to improve your performance.You must be able to learn and then retain large amounts of information, both verbally and in writing.You must be able to support, encourage and help your colleagues to improve. This includes being willing to mentor new staff members.  Confidence and ResilienceConfidence and Resilience is an integral element of any Fire Officer’s role. It involves the following qualities:You must be able to your emotions during stressful, difficult or emergency situations.You must be able to concentrate under pressure, and still produce good results.You must be able to challenge, question or explore other options, in order to achieve a successful result.You must be someone who does not lose confidence in their own abilities as a result of setbacks.  Effective CommunicationCommunication is an integral element of any Fire Officer’s role. It involves the following qualities:You must be able to communicate verbally in a clear and concise fashion, in a way that is tailored to the person you are communicating with.You must be able to show a level of sensitivity towards the person you are communicating with.You must be able to recognise verbal cues, and understand body language.You must be able to use body language in an effective and reassuring manner.  Openness to ChangeOpenness to Change is an integral element of any Fire Officer’s role. It involves the following qualities:You must be someone who understands the need for improvement and positive progress.You must be someone who understands the impact that change can have on the Fire and Rescue Service, but is prepared to adjust to this.You must be capable of identifying where positive change is needed, and taking action to support or initiate this.  Problem SolvingProblem Solving is an integral element of any Fire Officer’s role. It involves the following q ualities:You must be able to remember and then apply key information when making crucial decisions.You must be able to adapt your procedures to the environment and situation, in order to minimise risk.You must able to generate multiple solutions to problems.You must be able to consider the wider implications of your decisions, in order to ensure that all tasks are completed in a safe and efficient manner.  Situational AwarenessSituational Awareness is an integral element of any Fire Officer’s role. It involves the following qualities:You must be capable of taking initiative/direct action to ensure the safety of your colleagues, and of performing risk assessment procedures.You must be able to show an awareness of crucial safety related information, whilst considering all factors before coming to a decision.You must be able to judge space and distance when working with ladders, in order to perform tasks in a safe and effective manner.  Working with OthersWorking with Others is an in tegral element of any Fire Officer’s role. It involves the following qualities:You must be able to work effectively with all members of your team.You must be able to develop positive working relationships with everyone that you meet, and build rapport with your colleagues.You must consider the implications of your actions on the wider team.You must be able to support your team members in a sensitive manner, and take action in accordance with this when necessary.You must be able to ask appropriate questions and respond appropriately when asked questions.  Now that you’ve seen a detailed overview of the PQAs, let’s get started with the role play itself.The Firefighter Role PlayThe firefighter test role play will take a similar format to other role play exercises. You will be given 10 minutes before the exercise starts, to look over a pre-prepared briefing pack that outlines your role in the exercise. Following this, you’ll be invited into the room and the exercise will start. In the firefighter test role play, you will be meeting with a distressed or angry member of the public. It is your job to calm them down and resolve their issue in an amicable fashion.Below I have written out a full example breakdown of how you might go about tackling one of these exercises:Planning StageTo begin the exercise, you will sit outside the assessment room for a period of 10 minutes, with a briefing pack and materials to make notes. This stage is extremely important, so it’s vital that you make the most of it. The best way to begin this stage is to read the document in as much detail as you can, whilst still ensuring that you have a fundamental understanding of all the information contained within it. PAY ATTENTION. If the document mentions something specific, for example ‘the time of the incident was at 10:05am’ then this WILL be important during the exercise, and you’ll be expected to remember and utilise this information accordingly. Some assessment providers w ill allow you to bring your notes into the assessment room, so therefore it’s extremely important that you take down as much info as you can. I would suggest using a highlighter to indicate the key points as you go through them, and then noting them down so that you can have a period of at least 5 minutes to memorise and learn them.The ExerciseAfter the planning stage, you’ll be invited into the assessment room. Remember that the exercise starts as soon as you enter the room. Below I’ve outlined a sample exercise, and how I would go about tackling each stage. In this exercise, you are a fire captain dealing with a distressed member of the public. Following a local blaze, the individual in question cannot locate her son. She is extremely upset, and wants you to help her find him.STEP 1: After entering the room, my first step would be to shake the hand of the actor and introduce myself. I would then sit down, and invite them to take a seat if they are not already sitting.Hello M adam, I’m Steven Smith, the Captain of this unit. Thank you for coming to see me. Please take a seat, and we’ll get started.  STEP 2: My next step would be to clarify the problem. I would sensitively ask why the person had come to see me, and what assistance I could offer.I would like you to know that I am happy to assist you as best as I can, and will do whatever possible to help with your query. In as much detail as possible, please could you tell me what problem you have experienced and how you would like this issue to be resolved.  STEP 3: Whilst the individual gave me the details of their issue, I would make sure that they knew I was listening at all times by using confirmative gestures, such as nodding and expressing myself with phrases such as ‘yes’ and ‘uh huh’. I may also take notes during this period. After the person had finished speaking, I would clarify that they were finished before addressing the issue.Thank you for sharing all of that with me. Is there anything else that you think might be relevant to add?  STEP 4: Clarify the facts of the case. This simply involves relaying the information that you have heard from the individual, to check that you have heard it all correctly. At this stage you should also ask relevant questions about the case, such as how long the person has been missing for and where they last saw them.For my clarification, can you confirm that the following is correct…?’ ‘I would now like to ask a few questions based on what you have told me…  STEP 5: Once the information has been clarified, thank the individual again and reassure them that you are taking their issue seriously and will deal with it as a matter of urgency. Then, provide a solution, before checking that the individual is happy with your solution.Thank you for bringing this to my attention. I can assure you that we will take this issue extremely seriously. Public safety and wellbeing is of utmost importance, and we will deal with this as a matter of urgent priority. As soon as this meeting has finished, I will be starting an investigation into the whereabouts of your son. We will do everything in our power to locate him and bring him back home safely, and will keep you informed on our progress at every stage of the investigation. Does this sound like a reasonable solution?STEP 6: Once you have confirmed that the individual is happy with your intended question, thank them for coming to see you and make sure there is nothing else they are worried about before they leave.Thank you again for coming to see me. Are there any other issues that are concerning you, and if so, how can I help with them?  Other Products You Might Be Interested InIf you’ve found this firefighter test blog useful, then check out our FULL guide on How To Become A Firefighter. Jam packed with incredible tips and information, collected by previous serving high ranking firefighters, this is the ultimate resource for anyone looking to join the Fire and Rescue service! For details on recruitment, visit the UK fire service website. This entry was posted in Firefighter, Assessment Centres. Bookmark the permalink. Jordan Cooke How To Perfect YOUR Cover Letter Format!Spatial Ability Tests â€" Maps and Plans